DayZero

  March 10, 2020

Response to COVID-19

1519

Days of
work-from-home

The widespread of the COVID-19 pandemic, with people confined to their homes, economies hit worldwide making this believed to be the darkest time of this era. For us, in the last 5 years of our existence, one thing that we now know for sure is that, nothing is permanent. So, we are prepared for the unseen and confident that problems are not forever. With this, we proudly announce that Clustrhub shall be fully operational during the lockdown period offering full support to our customers and prospects, while we endure the safety of our staff and to abide by the regulations set by the Government of India and Companies Law.

Born on 10th March 2015, this day is our 5th Anniversary. Our journey so has been fun with highs and lows, like a boat in an ocean. But still, we feel that we have just left the shores and the horizon’s far ahead.

Today we find ourselves approaching another tempest, as the world calls it COVID-19 Pandemic due to its global outbreak. Foreseeing the high possibility of an outbreak in India, Clustrhub calls for complete office shutdown across both of its office locations, with full travel restrictions and emergency assistance for its employees and customers.

Keeping in mind the safety of our staff and our customers, all our project and support staff including office support are allotted work from home with effect from Day Zero.

In order to ensure seamless support we have enabled below provisions:

  • Laptop/Workstations at their homes.
  • High-Speed 4G internet for seamless connectivity.
  • Choice work-hours to maintain a work-life balance while they work from home.

In-case of any emergency, we would like to assure our full support to all employees, customers. Emergency services shall include supply of essentials,hygiene materials and emergency medical assistance. For any assistance connect with us at Pune or Bengaluru.

Emergency Medical Assistance
In case of any emergency or requirement of medical assistance please let us know, we shall put all efforts to have medical assistance to your door step at the earliest.

Supply of Essentials
In case of any scarcity or difficulty in obtaining essential household commodities, we shall have it delivered to your home.

Supply of Health and Hygiene products.
Safety of you and your family is a concern to us. To ensure that you are fully equipped when at home or when you step out, we shall provide safety and hygiene kits.

Emergency Contacts :

Mr. Chintan Santoki
Mobile : +91 9168895195
(Pune)

Mr. Srinivas Reddy
Mobile : +91 7666901472
(Bengaluru)

The businesses we support form the backbone of the economic infrastructure of our country, we ensure that we are always available for them. Our project and support readiness will make a difference to our customers.

6 Days a week
Extended duty hours to ensure availability, Just to ensure that we are are there to address critical
requirements and offer emergency support for unforeseen events.

On-time projects & support.
We still stand by our promises and delivery commitments. On-time project delivery
and support guaranteed.

With seamless support form our cloud infrastructure partner, AWS, we have ensure zero downtime for all our on-cloud deployments and shall continue to do the same.

Zero Downtime Promise
We have stood by our promise of zero downtime and we still stand by it for all our SaaS customers.*

Reliable Partners
We are associated with the world's leading and most reliable cloud infrastructure providers.

* 99.99% up time as committed by our partners.

If it takes us an extra mile to ensure success to our customers we are glad to run that. In an effort to make up for the lost time, we are glad to provide 1 month extension on all our active annual product subscriptions.

One time license extension policy
This is a one-time relief provided to customers who are in annual subscription plan and have bought the licenses during the period starting from March 21, 2019 to March 20, 2020. Customers who have procured annual product licenses for on-premise and cloud products can opt for this scheme by communicating their willingness for extension by dropping an email on licensing@clustrhub.com.

Policy Terms

  1. This scheme is not valid for long term license., support, and AMC products.
  2. This scheme is applicable for customers who have purchased multi-year annual licensing, POC licenses.
  3. This scheme shall not apply by default and shall be considered based on written intimation of willingness submitted at the above mentioned email address.
  4. Eligibility criteria for availing this scheme shall be considered based on the purchase date/PO date, not the license activation date.
  5. Maximum duration for license extension is 30 days from the day of expiry i.e if the license expiry is on midnight of 19th March 2021, the license validity to be extended till midnight of 18th April 2021.
  6. Customers who wish to avail the scheme would be required to submit their willingness on the above mentioned email address on or before 15th May 2020.

Amidst global lockdown and travel prohibitions, we have already started with project executions and deliveries. Clustrhub sets itself apart with the unique remote project management and execution capabilities.

End-to-end remote project execution expertise.

5 years of remote project management and execution experience with numerous successful project deliveries and deployment around the globe.

Established remote project management and execution processes.

Best practices and processes for remote project management and execution developed to ensure efficient project execution and customer involvement at every stage, from requirement gathering to final on-site deployment.

Quality and commitment.

Remote project management practices to suit the dynamic project needs of our customers. Optimum project timelines and on-time deliveries, without any compromise in quality is our commitment.

To know more, download remote project management booklet.